EMQX Platform Status

All Systems Operational

About This Site

Welcome to EMQX Platform's status page. Here you will find high level availability information for the EMQX Platform managed service. Visit https://cloud-intl.emqx.com/console/ to manage your deployments on EMQX Console.

EMQX Serverless Operational
EMQX Dedicated Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 21, 2025

No incidents reported today.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
[Scheduled Maintenance Notice] EMQX Cloud Serverless in the North America region will be upgraded on June 17, 2025
Completed - The scheduled maintenance has been completed.
Jun 17, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 UTC
Scheduled - Dear EMQX Cloud User,

To enhance stability, performance, and observability, we will upgrade the Serverless platform. Dedicated and BYOC deployments are not affected.

Maintenance Details
Item Information
Start Time 17 June 2025 02:00 (UTC)
End Time 17 June 2025 03:00 (UTC)
Expected Downtime 30–60 seconds (2–3 brief disconnections may occur within the window).

Scope of Impact:
- MQTT connections will drop briefly. Please ensure your clients support automatic reconnection to minimise business impact.
- Creating or modifying Serverless deployments is disabled during the window.
- After the upgrade, the service hostname remains unchanged, but the IP address will change. If you whitelist IPs in firewalls or security groups, please update them accordingly.
- Workloads with no active devices are unaffected.

Your Checklist
- Confirm that your clients have automatic reconnection enabled.
- If you rely on fixed IP allow‑lists, update them after the maintenance window (we recommend using domain names whenever possible).
- Track progress and recovery notices on our status page: https://status.emqxcloud.com.

We will follow strict SRE procedures to ensure a smooth transition. If you have any questions or require technical assistance, please submit a support ticket—our SRE team will prioritise your request.

Thank you for your trust and support of EMQX Cloud!

Best regards,
The EMQX Cloud SRE Team
May 26, 08:05 UTC
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
GCP Outage Impacting Deployment Creation and Data Integration
Resolved - The earlier issue caused by a Google Cloud Platform (GCP) outage (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has now been resolved.

We have verified that:

New deployments on the GCP platform are now functioning normally.

Data integration forwarding to GCP services such as Cloud Pub/Sub, Cloud PostgreSQL, and external authentication systems is also operating as expected.

If you experienced any issues during the incident, we recommend reviewing your data pipelines and integrations to ensure they have fully recovered.

Thank you for your patience while we monitored this issue.
Jun 12, 21:24 UTC
Update - We have also observed that, in addition to deployment creation issues, EMQX Cloud data forwarding to GCP-related integration services and external authentication systems is being affected by the ongoing GCP outage.

This includes, but is not limited to:

* GCP Pub/Sub

* GCP Cloud PostgreSQL

* Other GCP-hosted services used for external authentication or extensions

We strongly recommend that affected customers review the status of their data integrations and external authentication endpoints to ensure continued reliability.

We will continue monitoring the situation and provide updates as necessary.
Jun 12, 19:51 UTC
Identified - We are currently monitoring an incident affecting EMQX Cloud deployments on the GCP platform. Due to an upstream issue reported by Google Cloud (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW), creating new deployments on GCP has been temporarily restricted since 19:06 UTC on June 12, 2025.

Existing deployments are not affected and continue to operate normally.

We are actively monitoring the situation and will provide updates as soon as the issue is resolved by the upstream provider.

Thank you for your understanding.
Jun 12, 19:45 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025
[Scheduled Maintenance Notice] EMQX Cloud Serverless in the Asia–Pacific region will be upgraded on June 10, 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 UTC
Scheduled - Dear EMQX Cloud User,

To enhance stability, performance, and observability, we will upgrade the Serverless platform. Dedicated and BYOC deployments are not affected.

Maintenance Details
Item Information
Start Time 10 June 2025 02:00 (UTC)
End Time 10 June 2025 03:00 (UTC)
Expected Downtime 30–60 seconds (2–3 brief disconnections may occur within the window).

Scope of Impact:
- MQTT connections will drop briefly. Please ensure your clients support automatic reconnection to minimise business impact.
- Creating or modifying Serverless deployments is disabled during the window.
- After the upgrade, the service hostname remains unchanged, but the IP address will change. If you whitelist IPs in firewalls or security groups, please update them accordingly.
- Workloads with no active devices are unaffected.

Your Checklist
- Confirm that your clients have automatic reconnection enabled.
- If you rely on fixed IP allow‑lists, update them after the maintenance window (we recommend using domain names whenever possible).
- Track progress and recovery notices on our status page: https://status.emqxcloud.com.

We will follow strict SRE procedures to ensure a smooth transition. If you have any questions or require technical assistance, please submit a support ticket—our SRE team will prioritise your request.

Thank you for your trust and support of EMQX Cloud!

Best regards,
The EMQX Cloud SRE Team
May 26, 08:04 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

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