EMQX Platform Status

All Systems Operational

About This Site

Welcome to EMQX Platform's status page. Here you will find high level availability information for the EMQX Platform managed service. Visit https://cloud-intl.emqx.com/console/ to manage your deployments on EMQX Console.

EMQX Serverless Operational
EMQX Dedicated Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 1, 2026

No incidents reported today.

May 31, 2026

No incidents reported.

May 30, 2026
Service Degradation in Azure West US 2
Resolved - The service degradation affecting some EMQX Cloud deployments in the Azure West US 2 region has been resolved.

According to Azure’s latest update, the underlying Azure service disruption occurred between 04:24 UTC and 20:18 UTC on 29 May 2026 and was caused by severe weather in the region, including lightning strikes, which resulted in utility power loss and related cooling issues across multiple datacenter buildings.

During the incident, customers with EMQX Cloud deployments in this region may have experienced increased latency, intermittent connectivity, connection timeouts, elevated error rates, or temporary service accessibility issues.

Azure has confirmed that power has been fully restored and that the remaining affected services have recovered after continued monitoring. We have also observed that affected EMQX Cloud services in this region have returned to normal operation.

For more information, please refer to the Azure status page: https://azure.status.microsoft/en-us/status

We apologize for any inconvenience caused and thank you for your patience and understanding.
May 30, 00:32 UTC
Monitoring - Azure has provided an update indicating significant improvements following the power event that impacted underlying datacenter infrastructure in the West US 2 region.

Several dependent Azure services have recovered, including Azure Kubernetes Service, Azure Storage, Azure Monitor, Log Analytics, Azure Container Registry, and other infrastructure services.

We are continuing to observe service recovery for affected EMQX Cloud deployments in this region and are monitoring service health closely. Customers may still experience intermittent latency or connectivity issues while Azure continues mitigation efforts for remaining affected services.

For more information, please refer to the Azure status page: https://azure.status.microsoft/en-us/status

We will continue to monitor the situation and provide updates as progress is made.

Thank you for your understanding.
May 29, 14:35 UTC
Identified - We have detected elevated network and infrastructure-related alerts affecting some EMQX Cloud deployments in the Azure West US 2 region.

Customers with deployments in this region may experience increased latency, intermittent connectivity, or connection timeouts when accessing EMQX Cloud services.

According to Azure’s service health update, the issue is related to a power event impacting underlying infrastructure in the West US 2 region. We are continuously monitoring the affected EMQX Cloud services and Azure’s mitigation progress.

For more information, please refer to the Azure status page: https://azure.status.microsoft/en-us/status

We will continue to monitor the situation and provide updates as progress is made.

Thank you for your understanding.
May 29, 08:07 UTC
May 29, 2026
May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026
Serverless US Region Maintenance Notice | May 26, 2026 02:15 UTC
Completed - The scheduled maintenance has been completed.
May 26, 03:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 02:15 UTC
Scheduled - We will perform routine maintenance for EMQX Cloud Serverless instances in the US region on May 26, 2026 at 02:15 UTC. The maintenance is expected to last 30–60 minutes.

**During this period, MQTT clients may experience 2–3 brief disconnections.** Please ensure automatic reconnection is enabled. Session data for clients using Clean Session=false may be lost during the upgrade.
May 17, 14:28 UTC
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Serverless Europe Region Maintenance Notice | May 21, 2026 06:15 UTC
Completed - The scheduled maintenance has been completed.
May 21, 07:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:15 UTC
Scheduled - We will perform routine maintenance for EMQX Cloud Serverless instances in the Europe region on May 21, 2026 at 06:15 UTC. The maintenance is expected to last 30–60 minutes.

**During this period, MQTT clients may experience 2–3 brief disconnections.** Please ensure automatic reconnection is enabled. Session data for clients using Clean Session=false may be lost during the upgrade.
May 17, 14:28 UTC
May 20, 2026

No incidents reported.

May 19, 2026
Serverless Singapore Region Maintenance Notice | May 19, 2026 02:15 UTC
Completed - The scheduled maintenance has been completed.
May 19, 03:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 02:15 UTC
Scheduled - We will perform routine maintenance for EMQX Cloud Serverless instances in the Singapore region on May 19, 2026 at 02:15 UTC. The maintenance is expected to last 30–60 minutes.

**During this period, MQTT clients may experience 2–3 brief disconnections.** Please ensure automatic reconnection is enabled. Session data for clients using Clean Session=false may be lost during the upgrade.
May 17, 14:27 UTC
May 18, 2026

No incidents reported.

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